FAQ's

When will I receive my order?
We offer domestic and international shipping. We aim to dispatch all orders within 24 TO 48  hours of being placed on business days and a bit later if placed over the weekend.  Delivery times then vary depending on the destination. You can view all estimated delivery times under shipping. Please allow additional dispatch time during peak periods.

Please note, if you are purchasing from a country outside of Australia, you may be subject to customs charges. We are not liable for these and you will have to pay the customs fee. 

 

How can I track my order?
Once your order has been shipped, you will receive a shipping email containing your tracking number which links to the relevant courier website.

 

What is your sizing like?
Our styles are adjustable. If you would like further assistance with sizing, our customer service team is more than happy to help! Please contact us hottie@onikibikinis.com.au

 

How do I return an item?
Every piece is made and checked by our amazing small team. 

If you aren’t satisfied with your purchase, we offer a 7 days returns policy from delivery date.

Please carefully read through our returns policy as you are agreeing to this when you make a purchase from O Niki. Our returns policy is in accordance with Australian Consumer Laws.

All swimwear must be tried on with undergarments on & returned with the HYGIENE STRIP still on.

Item/s on SALE are considered FINAL SALE and cannot be returned unless there is a manufacturing defect.

If you aren’t in love with your O Niki purchase, we offer a 7 day return policy from when you receive your order, that allows our customers to receive a store credit or instant exchange (Instant exchanges are only available for our AUS customers). We are unable to provide refunds for change of mind or incorrect sizing.

  • No changes can be made to your return request once you have posted your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and in the original box.
  • All swimwear must have their hygiene seal intact and not previously removed.
  • All returns received outside of the policy time frame will not be eligible for a store credit or exchange.

If you have received an incorrect size, colour or style to what you ordered, please contact our customer care team hottie@onikibikinis.com.au with (if applicable) images and other descriptions of the fault or deficiency. Please note that all orders are personally checked by our team before posting so this is highly unlikely.

Please note, all return costs will need to be covered by the customer, except in the case of a defect or incorrect item.

Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item/s back to us. Deficient product returns are usually processed within 7 business days of receipt and you’ll receive an email detailing your return once this has been done. You are liable for any costs associated with returning the product. 

 

How do I request a restock?
We understand sometimes a size or style you love is sold out. So we've made it easy to communicate to you when it's back in stock! All you need to do is click the 'Notify Me' button on the product page, select the size you want and enter your email address. If the product becomes available again, you'll be notified via email with a link to your shopping bag for an easy checkout.

 

What is a pre-order?
A Pre-Order is an item that is not yet released or ready to be dispatched. These styles are usually popular and in demand, so ordering whilst on pre-order allows you to secure an item before it's released and available. The estimated shipping date will be displayed on the product page and the item will be shipped as soon as it's delivered.

 

What are the benefits of creating an account?
By creating an account you can create a personal wishlist, checkout faster and access your order history PLUS, we have new and exciting things coming! So how do you sign up? It's super easy, CLICK HERE to get started.

 

Australian consumer law
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

 

SIZE GUIDE
Our styles are adjustable. If you would like further assistance with sizing, our customer service team is more than happy to help! Please contact us hottie@onikibikinis.com.au 

AU

UK

EUR

USA

XS

6

6

34

S

8

8

36

M

10

10

38

L

12

12

40

 

TERMS OF SALE
By placing an order for any products on the website (“order”), you are offering to purchase the products on and subject to these terms.

Each order you place will be a separate and binding agreement between you and us with respect to the supply of the products in accordance with these terms.

By placing an order and/or using our website, you are acknowledging agreement to and understanding of our privacy policy.

From time to time we may need to cancel an order. Please be assured that your payment will be refunded to your original payment method which can take anywhere from 3 - 5 business days to reflect in your bank account.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We will not be responsible, and have no liability to you, for missed or late deliveries.

You acknowledge that all orders through the website are with respect to products intended for personal and domestic use only and non-commercial use.

The colors of products will sometimes vary depending on the quality and make of the device or monitor they are being viewed on.

In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

We reserve the right to accept or reject an order for any reason at any time.

When placing an order, you undertake that all details that are provided to us are true and accurate, that you are an authorized user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost of the products.

We reserve the right to hold an order pending credit card verification.

If our merchant bank is not satisfied with the information you provide, your order may be canceled and refunded.

Changes to items on orders, shipping addresses or names are not permitted once an order has been placed. Further, we can refuse any amendment or cancellation of an order at any time.  

We may at any time immediately terminate your access (including restricting access) to the website or any feature of the website for any reason (including due to your breach or alleged breach of these terms) in our sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination.

 

VARIATION
We have the right to amend, remove or vary these terms and our policies at any time without notice, but these will not have a retrospective effect. It is your responsibility to be aware of any changes made to these terms and policies and by continuing to use and visit the website you agree to be governed by these terms and the policies (as varied from time to time).

 

PRICE
The price with respect to any products is specified on the website (“price”). The price is exclusive of any delivery fees.

Where a delivery address within Australia has been nominated, the price includes Australian GST.  Generally, Australian GST is not applicable where a delivery address outside Australia has been nominated, though additional taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If products are over the relevant country’s threshold and customs entry is required, there will also be an additional administration charge from our shipping partners for handling the customs clearance. We do not cover import liabilities that may be applied by the government of the destination country.  We will not accept responsibility for customs delays, duties or taxes that may apply in the destination country.

Where products are sold in the United States or other countries, applicable sales tax may apply and will be in addition to the quoted price.

Any currency conversion fees or rates used to determine the amount you pay for the products is determined by your credit card provider. We are not liable for any difference between the price quoted on the website and the actual amount charged to you for the products as determined by the fees and conversion rate used by your credit card provider.

We reserve the right to change or alter prices on the website without notice to you.

In paying or attempting to pay for the products, you agree that you have not engaged in any fraudulent conduct or contravened any law.

Where applicable, we will issue you with an Australian tax invoice once payment in respect of the order has been processed.

While we take all reasonable precautions with respect to encrypting and securing your payments to us, we cannot guarantee the security of any transaction.

 

CREDIT NOTES
Credit notes, and e-vouchers are valid for a period of 1 year from the date of issue and cannot be extended beyond this period unless we otherwise expressly agree in writing.

 

CANCELLATION OF ORDERS
Please carefully check that your order (including delivery address) is accurate before you submit it as unless otherwise provided for under these terms, no cancellations or changes will be accepted. This also applies to pre-orders, unless, in our discretion, we allow such cancellation of pre-orders (in which case the timeframe to cancel will be short).

 

RISK AND OWNERSHIP
Risk and title in the products pass to you on the date and time of delivery of the products to our nominated third party delivery or shipping company.

 

LIMITATION OF LIABILITY
Subject always to any non-excludable liability (including under applicable consumer laws including the Australian Consumer Law), and the express provisions of these terms, we will not be liable to you or any other person for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, business interruption or the loss of data or information, or damages for product liability, personal injury, in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through the website, or resulting from use of goods or services supplied to you, or on your behalf, through the website.

Subject always to any non-excludable liability implied by legislation (including under applicable consumer laws including the Australian Consumer Law), our liability (if any) in connection with goods or services supplied to you will, at our election, be limited to:

  • in relation to goods, a refund, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods;

  • in relation to credit notes, gift cards, and e-vouchers, our maximum aggregate liability to you is limited to their remaining balance; and

  • in relation to services, the supply of the services again or the payment of the cost of having the services supplied again.

The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in Australia, under the Australian Consumer Law).

To the extent permitted by law, our liability to you for loss or damage of any kind arising out of your use of, or relating to, this website will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

Subject to any rights you have under any consumer protection law (including but not limited to the Australian Consumer Law) or any other laws that cannot be excluded, we exclude all implied terms and warranties whether statutory or otherwise, relating to the website or the subject matter of these terms. You may be entitled to certain rights under consumer protection law or other laws that cannot be excluded, including any statutory guarantees that are provided under the Australian Consumer Law.

 

WEBSITE IS PROVIDED “AS IS”
Use of the website is on an “as is” and “as available” basis and is at your own risk.

We do not warrant or guarantee that the website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free. To the maximum extent permitted by the law, we are not liable for any error or omission in the information on the website.

We may modify, discontinue, interrupt, suspend or limit the use of the website at any time when we believe it is reasonably necessary to do so. To the maximum extent permitted by the law, we are not liable for any modification, discontinuance, interruption, suspension or other limitation of the website.

Any material downloaded or otherwise obtained through the website is done so at your own risk and discretion and we are not responsible in any way for any damage to your computer or network that may result.

 

THIRD PARTY LINKS
The website may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.

 

COMMUNICATIONS
When signing up with any of our membership platforms, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

 

WAIVER
The failure by us at any time to require any performance by you of a provision of these terms shall not affect in any way our full right to require that performance subsequently.

The waiver by us of a breach of a provision shall not be deemed a waiver of all or part of that provision or any other provision or of our right to avail ourselves of that right subsequently.

Any waiver by us of a breach of these terms must be in writing and signed by us, and shall be effective only to the extent specifically set out in that waiver.

 

FORCE MAJEURE
If the performance of our obligations under these terms is prevented, restricted or affected by a force majeure event or any other event beyond our reasonable control (including but not limited to strike, lock out, raw material shortage, breakdown of plant, transport or equipment), we will not be liable for any loss or damage suffered by you or any third party.

 

INDEMNITY
You agree to indemnify us (including our related companies and our and their directors, officers, employees, agents and contractors) for any loss or damage any of the foregoing suffer if you breach these terms.

 

INTELLECTUAL PROPERTY
All intellectual property rights in all software and content made available to you on or through the website remains our property. You are authorized to download, view, copy and print any content on the website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.

You are not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the website other than as permitted under these terms without our prior written and express consent. Such consent may be withheld by us at our absolute discretion.

You must not remove any copyright or trademark notices from the content found on the website.

We make no representation or warranty to you of any kind, express or implied that our products or services will not infringe any intellectual property rights of a third party.

 

COMPETITIONS
We may run competitions and promotions from time to time which may be subject to separate terms and conditions in addition to these terms. Any additional terms and conditions will be made available on the website. Please read all additional terms and conditions before participating in any competition or promotion. Involvement in a competition or promotion will be deemed as acceptance of these terms and any additional terms and conditions governing the competition or promotion.

 

GOVERNING LAW & JURISDICTION
These Terms contained herein shall be governed by the laws of the State of Victoria, Australia and you agree to submit to the non-exclusive jurisdiction of the Courts of Victoria to hear disputes arising under or in connection with these terms and courts entitled to hear appeals from those courts.

 

SEVERABILITY
The parties agree that if part or all of any one or more provisions are judged invalid or unenforceable in all the circumstances, that portion shall be deemed to be deleted and shall not affect the validity or enforceability of the remaining provisions.

 

PRE-ORDERS
Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise. In some cases we may, in our discretion, allow a short time frame for cancellation of pre-orders.

 

EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

 

CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.



PRICE MATCHING
Like many retailers, we reduce prices of products periodically. If you purchase a product before it is reduced, we are not obliged to honour the newly reduced sale price for you, and nor are we required to price match a product you may see cheaper elsewhere. 

 

SITE WIDE SALES, REGULAR PROMOTIONAL SALES AND FINAL SALES
Promotional sales may exclude selected products, pre-orders and the purchase of e-vouchers. The marked down price of products in a promotion will be the displayed price unless a discount code is required, in which case the final price will display once the code has been entered correctly at checkout. Discount codes can only be applied once per person/transaction.

If a promotional sale applies to already reduced products (mark down items), the discount will be applied to their current sale price. You may or may not see the original recommended retail price if this is the case. The use of discount codes issued prior to a sale is not applicable on already reduced products during a sitewide sale. The conditions of a discount code will be specified at the time of issue.

We reserve the right to end a promotional sale at any time without notice, unless we have otherwise published a date for the sale to end.

 

PRICING ERRORS
We reserve the right to amend any pricing errors displayed whether due to human error, computer malfunction, or otherwise.

Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

 

ENTIRE AGREEMENT
These terms and the policies constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.